Refund policy

At Earth Essence, we take pride in the quality of our Kashmir Saffron. Due to the nature of our product as a consumable food item, we do not accept returns or exchanges once a package has been opened.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at earthessencemarketing@gmail.com with your order number and photos of the issue. We will review your request and offer a replacement or refund at our discretion.

Refunds, when approved, will be processed to your original payment method within 7–10 business days.

For any questions regarding your order, please reach out to us directly before initiating a dispute with your payment provider.