FAQ

Frequently Asked Questions

Is your saffron authentic?
Yes, our saffron is 100% authentic Kashmir Saffron, hand-harvested and graded for premium quality (Grade 1).

Where do you ship?
We currently ship within the United Arab Emirates only.

How long does delivery take?
Orders are processed within 1–2 business days, with delivery typically taking 2–4 business days depending on your location.

How should I store my saffron?
Keep it in a cool, dry place away from direct sunlight. Once opened, store in an airtight container to preserve freshness and aroma.

Can I return my order?
Due to the nature of our product as a consumable food item, we do not accept returns once a package has been opened. Please see our Refund Policy for full details.

How can I contact you?
You can reach us at earthessencemarketing@gmail.com or via WhatsApp at +971 567 400 045.